So if the encoding in your environment is set to ASCII, the regional For example, European regional characters (like German) require UTF-8 encoding protocol. In this case, we will see unreadable characters when we open the received message in our Outlook. The sender used an e-mail program that did not mark messages with a language encoding (character set), or marked messages with an incorrect encoding setting. Right-click the Font key and select Delete.
#Outlook 2016 question marks windows#
Press Windows key + R to open the Run command, type regedit and press Enter.Ĥ. To resolve the problem, we need to delete the \Fonts registry key. Scroll down to the General section, click Web Options button. We can check the Web Options setting in Word via:ģ.
This problem has been seen to occur when the Latin string value under the \Fonts key was empty (no value). HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Internet\Fonts If a change is made to the Web Options in Microsoft Word, registry data under the following key may be configured incorrectly: The issue may be related to font substitution when a change is made to the Web Options in Microsoft Word. Click AutoFormat tab, and then clear the check box before “Straight quotes” with “smart quotes” under Replace heading. In the Editor Options window, click AutoCorrect Options button to open the AutoCorrect dialog.ĥ.
To prevent this issue from happening, we can turn off the “Smart Quotes” Feature in Outlook:ģ. Scanner, the character is converted from the ASCII character to a Unicode character, which is not supported on the recipient’s side. When the email you received is converted to plain text format or a different encoding by a virus This always happens when you are using characters (Such as apostrophes, double quotes, dashes, and ellipsis) supported by the "Smart Quotes" feature. The email you received is converted to plain text format or a different encoding by a virus scanner.
This issue could be caused by one of the following reasons on Outlook client side: When you receive a new email in Outlook, you may see unreadable characters in the email message body.
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